Effective ‘change management’ helps organisations to deal with the constant and rapid changes that result from the introduction of new technology, products, processes and structures.  Change management focuses on the “people stuff’ in the organisation.   It’s the practice (and discipline) of using a planned and systematic approach to assess and manage the social and personal aspects of change. It should not be confused with ‘change control’, which is all about managing and assessing the impact of project or solution changes in terms of their scope, budget, business requirements and costs.  In a nutshell, change management helps people move from the current state to the desired future state, by engaging, informing, motivating, and encouraging them to do things in a new way.  Without some level of structured change management, few projects will get effective buy-in and acceptance from employees or customers to achieve significant change and improvement.  

The Change Manager blog focuses on the tools and techniques to successfully manage the effect of changes that impact the organisation and its employees, customers and third parties/vendors.  Over the coming months, we’ll look at how you can adopt a ‘holistic approach’ that takes into account all of the change factors that can contribute to a project’s success or failure.