As a change manager, I help people to move to a new way of working by using an approach that takes them through four distinct phases.

  1. Awareness – ensures that people are aware of the change, its purpose and goals
  2. Understanding – helps people to know how the change impacts them, what they need to do differently and what will be improved in their workplace
  3. Acceptance – enables people to experience and accept the change, and to know what action to take when the change is introduced
  4. Action – people begin a new way of working as a result of the change 

Through this framework, I help people to understand what the change means to them and how to take the necessary steps to do things in a new and improved way.